Eden’s supply chain teams deal with an incredibly diverse set of demands from their clients as they each look to differentiate their retail spaces and offer their customers an experiential in-store experience each time they enter. This includes providing custom solutions to meet the ever-changing needs of their customers.

Their customers need suppliers who can react quickly to their requirements and changes in their business and they simultaneously want to purchase all their goods from one supplier for simplicity.

One driving factor for change in the supply chain management process and platform is that incredibly short lead times are becoming critical as space is a premium for their customers.  They wish to reduce the amount of stock they hold and rely on Eden’s ability to react to the demands in their business for custom display fixtures and shelving, which is manufactured and delivered to their stores typically within two weeks.

One of the challenges is the depth and breadth of communications between suppliers and the internal team at Eden, as they innovatively design and prototype solutions for their clients. As such, they demanded a single source of communication as exchanging drawings and quotations with suppliers via email and using excel could be hit and miss – with key information potentially being overlooked.

The Sourcing and Selection process was also manual, more time-consuming than would be ideal, particularly around supplier quote comparison.

Not only was the process itself a challenge, but so was preparing for meetings involving stakeholders as email exchanges and multiple, inconsistent excel files was not efficient or effective for clear, best-value decision making.